Order Execution and After-Sales

Streamline the full-cycle order fulfillment process, provide real-time progress visibility, and efficiently resolve cross-border after-sales disputes, relieving customers from the burden of process tracking and problem-handling.

1. Full-Cycle Order Tracking

Dedicated account managers oversee the entire order lifecycle — from production scheduling and material preparation to warehousing, logistics, and customs clearance — ensuring timely and structured progress updates for customers.

2. Professional After-Sales Dispute Resolution

Serve as a liaison between customers, suppliers, and freight forwarders to efficiently address issues (e.g., cargo damage/shortage, quality objections, return/replacement needs) and facilitate solution implementation.We can provide “face-to-face + 24/7” localized support: Customers can schedule office visits for demand communication.

3. Proactive Risk Anticipation & Prevention

Conduct pre-assessments of potential disruptions (e.g., production delays, logistics issues, quality deviations), implement preventive measures (e.g., backup logistics plans), and proactively inform clients in advance to minimize order fulfillment risks.